Product Family: DocuCentre SC2020

This self help solution will provide you with the resources available on the Fuji Xerox Online Support Assistant for the purpose of product training.

Machine Overview

How To Summarise the Machine Specifications

Login / Logout & Setup

Control Panel

How To Change the Language Settings From the Control Panel
How To Locate and Set the IP Address From the Control Panel
How To Find the Serial Number using the Control Panel
How To Change the Paper Settings on the Control Panel
How To Set the Paper Type on the Control Panel
How To Configure the Energy Saver Mode and the Sleep Timer Function
How To Specify the Fax Initial Settings on the Control Panel
How To Identify Consumable Product Codes
How To Cancel a Print Job

Feeding / Paper Path

How To Load Documents on the Platen Glass
How To Load Documents on the DADF
How To Make Sure the DADF Cover is Closed
How To Summarise the Tray and Paper Specifications
How To Load Paper in Trays 1 and 2 (Maximum 2 tray units)
How To Load Print Media in the Paper Trays
How To Load Paper in Tray 5 (bypass)
How To Clear Document Jams From the DADF
How To Clear Paper Jams in Trays 1 and 2
How To Clear a Paper Jam in the Left side Cover [A] R1
How To Clear a Jam in the left cover A Area 2
How To Clear a Paper Jam in the Left side Cover [B] R1
How To Clear Paper Jams in Tray 5 (bypass) Part A and Part B
How To Remove Jams in Top Left Cover E
How To Turn the Print Media Stack Over
How To Use a New Ream of Paper

Copy / Simple Copy

How To Summarise the Copy Function Specifications
How To Copy a Document
How To Perform Duplex (2 Sided) Print
How To Specify The Original Size When It Is Not Detected
How To Adjust the Document Contrast
How To Perform Booklet Printing

Fax / Internet Fax / Simple Fax

How To Summarise the Fax / Direct Fax Function Specifications
How To Load a Fax Source Document
How To Send the Fax Manually
How To Specify the Fax Recipient
How To Adjust the Fax Contrast
How To Adjust the Sending Fax Resolution
How To Remedy The Machine When A Fax Is Rejected From the Blocked Number
How To Remove the Received Fax
How To Cancel the Fax Job

Scanning - All Types of Scanning

How To Summarise the Scan Function Specifications
How To Enable the Web Services on Devices (WSD) Scan Function from the Machine
How To Scan to Web Services on Devices (WSD)
How To Load the Document to be Scanned on the DADF
How To Lower the Resolution Or Change the File Format Of the Scanned Image

Printing / Print Driver Operation

How To Summarise the Print Function Specifications
How To Select Printing Preferences
How To Send a Job to Print
How To Configure PCL Print Driver to Use the Print TrueType as Bitmap Font Option

Customer Replaceable Units

How To Remove and Install a Toner Cartridge
How To Replace the Waste Toner Container [R5]
How To Change the Fuser Unit
How To Remove and Install a Drum Cartridge

General Maintenance Topics

How To Clean the Interior Laser scanners
How To Clean the Document Glass Cover and the Document Glass
How To Clean the Document Presser and the Narrow Glass strip
How To Clean the Document Feeder Rollers
How To Clean the Touch screen
How To Clean the Exterior of the Machine
How To Insert the TEL Line
How To Insert the LINE
How To Insert the Network Cable
How To Power OFF the Machine
How To Power ON the Machine
How To Adjust Humidity or Relocate the Printer
How To Move the Printer on to a Level and Sturdy Surface.

Administration / Centreware

How To Access the CentreWare Internet Services (CWIS)
How To Change the User Login Type Using CentreWare Internet Services(CWIS)
How To Set the IP Address of the Machine Using CentreWare Internet Services (CWIS)
How To Find the Serial Number Using CentreWare Internet Services (CWIS)
How To Check the Paper Tray Attributes (Tray Priority) Using CentreWare Internet Services (CWIS)
How To Check the Status of a Job Using CentreWare Internet Services(CWIS)
How To Check the Status of Consumables Using CentreWare Internet Services (CWIS)
How To Enable / Disable the Mail Notification Settings Using CentreWare Internet Services (CWIS)
How To Configure LDAP Settings and Define User Mappings Using CentreWare Internet Services (CWIS)
How To Modify the Machines Memory Settings Using CentreWare Internet Services (CWIS)
How To Enable Send and Receive Email in Port Status Using CentreWare Internet Services (CWIS)

Administration / General

How To Find the Serial Number
How To Print the System Settings Report
How To Print the Error History Report
How To Print the Job History Report
How To Read the Meter
How To Set a Low Toner Message
How To Increase Job Timeout Value
How To Open the Printers or Printers and Faxes Window for a Microsoft Windows OS
How To Install the Print Driver on Windows 8 OS
How To Install the Print Driver on Windows 7 OS
How To Install PS Driver on Mac 10.9
How To Install PS Driver on Mac 10.8
How To Remove or Uninstall a Print Driver From a Microsoft Windows 7 OS
How To Remove or Uninstall a Print Driver From a Microsoft Windows 2000 / XP / Server 2003 / Vista OS
How To Ping the Printer From a Computer With a Microsoft Windows OS
How To Ping the Printer From an Apple Macintosh With OS X (10.X)
How To Modify the Microsoft Internet Explorer Language Setting
How To Setup the Computer Running Windows 7 OS to Use the Web Services on Devices (WSD)
How To Contact the SMTP Server Administrator
How To Reset the Printer to Factory Default Settings
How To Rectify A Device That is Not Supported Error
How To Enable and Disable the Panel Lock
How To Perform a Spool Initialization
How To Wait for the Printer to Recover
How To Determine which Software Settings Take Precedence
How To Initialize the Non-Volatile Memory

Other Resources

Also available on the Online Support Assistant website are Printer Drivers, User Guides, Quick Reference Posters, Interactive User Guides, eLearning and more.

To see what is available for your product, go to http://onlinesupport.fujixerox.com and perform the following:

In the [Enter product name or number] search box type the required product name
Select the [Search button]
Choose the required product from the list
Choose the support tab required, i.e Documentation, Utilities, Drivers, Self Help etc.